Vacant Positions

  • VISITOR HOSTS – PART TIME and/or FULL TIME, FIXED TERM TO 1 APRIL 2018

The Elms Foundation is a not-for-profit, social business established for the purpose of protecting and promoting The Elms | Te Papa Tauranga for the people of New Zealand. Home to significant historical collections and category one listed heritage buildings, this tranquil setting is visited by thousands of people each year.

The Foundation employs a small team of staff and is supported by a dedicated group of volunteers who ensure The Elms is open to the public every day of the week. We are looking for full time and/or part time Visitor Hosts to join us on a fixed term basis over a busy summer period.

Visitor Hosts will provide a warm and friendly welcome for visitors, process admissions and deliver high-quality and engaging guided tours according to a consistent schedule. You will be responsible for escorting groups of up to 30 guests around The Elms | Te Papa Tauranga, while sharing stories of local history. Visitor Hosts need to be confident directing and speaking in front of large groups of people, have a friendly personality and an interest in history.

In addition to being a Visitor Host you may also assist in other tasks on the site as required. The successful candidates will be capable of a variety of tasks and central to the smooth operation of the site.

To be successful, you will:

  • Have a proven track record of providing excellent customer service in a fast paced working environment
  • Have excellent communication skills and the ability to deal with difficult situations tactfully
  • Have a warm friendly manner and a positive ‘can do’ attitude with the ability to manage multiple competing tasks
  • Be honest, reliable and trustworthy
  • Be courteous and respectful with many different cultures and ages
  • Be confident speaking to and leading groups of tourists
  • Able to follow instructions and thrive in a collaborative team environment where positive working relationships are key to success
  • Have the ability to handle the physical demands of the role – standing / walking for much of the day with a back to back schedule of guided tours
  • Be able to work flexible rostered hours, including public holidays, weekends and some evenings

Full time and/or part time roles available, depending on the availability of successful candidates, fixed term until 1st April 2018. Available to start ASAP.

If you pride yourself on your excellent customer service and would like to be part of a team that engages visitors at Tauranga’s premier visitor attraction, then we want to hear from you.

For the full Position Description please see the link below.

Visitor Host PD

To apply for this role please send a Cover Letter and Resume to reception@theelms.org.nz

Closing date: 5pm Wednesday 8 November 2017